Confirmation Orders

Written confirmation of telephone orders must be clearly marked "Confirmation". If this is not the case and the order is duplicated, goods will only be accepted back for credit on condition that the product is returned at customer's expense and arrives back in saleable condition. Simply Connectors reserves the right to levy a 15% handling charge on any returns.

Part Deliveries

Wherever possible we try to ship entire orders. However, part deliveries will automatically be made unless otherwise requested.

Order Cancellation

Orders for stock items can usually be cancelled without charge if the goods have not been despatched. If the goods have already left our premises, carriage and handling will be deducted from the credit note issued. Cancellation of orders for 'special order' items will not be accepted unless the manufacturer is prepared to accept their return. Cancellation of any 'custom manufacture' is subject to agreement with Simply Connectors and at the very least will incur charges for any work already carried out

Returns

If you need to return any items to Simply Connectors, please contact the Sales department to obtain a Returns Authorisation Number, which must be shown clearly on the outer packaging and any enclosed paperwork.

Faulty items will be replaced or, where possible, repaired and returned.

Items supplied correctly in accordance with your order will be subject to carriage and handling charges.

Please ensure that the products are packed correctly and are insured as you will be responsible for any damage in transit. Credit will not be given if the items have been used or are damaged.

Damages and Shortages

Damage and shortages must be reported within 7 days from date of invoice.

Despatch

Subject to product availability, all orders placed before 3.30 pm UK time will be despatched same day. This will be confirmed by our salesman at the time of order.

Carriage

For the most part, carriage within the UK mainland is free for any orders over £200.00 ex VAT. Light goods (<2Kgs) will be despatched by Royal Mail, Recorded Post. Heavier consignments will be sent on a standard 1-2 day service (currently by DPD or TNT).

If you require your goods guaranteed next day, then there is a choice of transport available, which will incur carriage charges. Please discuss this with your salesman.

Unless otherwise stated on the order, all orders received by fax or email will be sent out on standard 1-2 day free carriage if applicable.

Standard Service

(order value £200.00 or more): FREE - Maximum 3 days

(order value under £200.00): > 2Kgs - £12.00 Maximum 3 days

Premium Services

 Royal Mail Special Delivery (RMSD): < 2Kgs - £8.50

 Next day before 12.00: £18.00

 Next day before 10.00: £22.00

Same Day Service

Direct / dedicated same day services can be arranged using reputable locally based courier services. Please contact our offices to arrange and advise costs.

For deliveries to Northern Ireland, Scottish Highlands and Islands, Channel Islands and the Isle of Man, please contact our sales office.

All deliveries are on a CPT (Carriage Paid To) basis according to Incoterms 2000. If insurance is required, please advise accordingly and we will be very happy to quote costs to include insurance.

Please note that Simply Connectors can not guarantee the efficiency of third-party carrier services. Whilst we will do our best to sort out any problems with carrier services, the limit of Simply Connectors’ liability will be the delivery cost of the consignment (if charged).

International Sales

Prices shown in catalogues are ex-works Croydon. Carriage and insurance will be quoted on request. We reserve the right to implement a documentation charge where appropriate. EUR1, certificates of origin and legalised documents are chargeable.

 Payment

Credit accounts are available to established businesses subject to completion of an account application form and receipt of positive references. However, company policy is to require pre-payment with first order, for which a pro-forma invoice will be issued.

Part shipments will be invoiced accordingly and must be paid when due. Account terms are strictly 30 days nett from date of invoice. Any account with a balance over 30 days will be put 'on stop' until the overdue amount has been cleared. Continual failure to comply with these terms will result in credit facilities being withdrawn immediately.

Credit Cards and Payment Cards

For customers without a credit account, Simply Connectors accepts payment using American Express, Mastercard, Visa and most debit cards.

Ownership

The title to goods supplied by Simply Connectors will not pass to the buyer until the agreed price has been paid in full. Placing an order with Simply Connectors is deemed as acceptance of this clause.

Prices

All prices shown are exclusive of VAT, which will be added at the relevant rate at date of despatch. We reserve the right to alter prices if necessary. Should this affect items on your order, then you will be contacted for approval before the goods are shipped. Goods will be invoiced at the price applicable at date of despatch. Current prices are shown on the product page on the web site.

VAT (Sales Tax)

For a Simply Connectors customer being invoiced to the following countries:

UK

Standard VAT at the prevailing rate will be applied to the order. No VAT registration number is required to place an order.

Rest of the world

Goods will be invoiced excluding VAT. Import duties and fees may be payable by the importer of the goods.

Text and Illustrations

Simply Connectors endeavours to ensure the accuracy of its sales and technical literature but such data is only intended as a general indication of the nature of the goods and Simply Connectors makes no representation or warranties of any kind, express or implied with respect to this website or the information, content, materials or products included therein. No liability is held for errors, omissions, erroneous inferences or implications that may arise. Simply Connectors shall be under no liability whatsoever to the user of this site for any loss or damage, whether direct or indirect, economic or consequential arising out of or relating to the information contained herein. Decisions on 'fitness for purpose' lie with the buyer. We do not guarantee that the information contained herein is accurate, complete, or current and reserve the right to change specifications and prices without notice.

Recycling & Packaging

Simply Connectors is committed to recycling and reducing the amount of waste generated by its operations. We aim to use recycled materials in packaging whenever possible, including reusing boxes from incoming suppliers where suitable and the use of shredded paper for protection. Paper rather than polythene bags will be used whenever possible.

Privacy (GDPR)

Simply Connectors realises the importance of privacy and respects your right to keep your data secure and private. Credit / debit card payments are processed through the secure third party “Stripe” system. We do not keep credit card details electronically.

(you can read the stripe GDPR policies here)

The Simply Connectors web server logs the user's IP address and pages visited. This information is used for website administration purposes only.

The user details entered into any fill-out forms will only be stored for a long enough period to enable us to perform the task for which the information was gathered and details are never sold, rented or given to third parties. Data gathered is not used for direct marketing purposes unless the individual concerned has granted express consent.